Customer Success Lead, Finance.

About the team

Customer Success is seven people across Rotterdam and Lisbon. We look after the teams that run Tessel in production, from their first workflow to their yearly renewal. This role leads the group that works with finance teams, our largest and fastest-growing segment.

Halden cut month-end close from six days to two on Tessel. We want every finance customer to have a story like that within their first year.

What you will do

• Lead a team of three customer success managers working with finance customers.

• Own onboarding, adoption and renewal for 60 accounts, from scale-ups to listed companies.

• Help finance leads design approval steps, backups and escalation rules they can audit.

• Run quarterly reviews with traces and run counts, not slides full of adjectives.

• Bring renewal risks and feature requests to Product early, in writing.

What you bring

• Six or more years in customer success or account management at a B2B SaaS company.

• At least two years leading a team, with people who would work for you again.

• A working understanding of month-end close, reconciliation and audit.

• Clear written English. Most of our decisions start as a document.

Nice to have

• You have worked in a finance team yourself, or alongside one every day.

• You have used NetSuite, Xero or another accounting system in production.

• You speak Dutch, German or Portuguese. Many of our customers do.

Our tools

Tessel for our own playbooks, HubSpot for accounts, Intercom for support and Notion for everything we write down. Everyone on the team takes a support shift each month, founders included.